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Unified

COMMUNICATIONS

Empowering virtual teams to connect and collaborate

Best Practices
Solutions

Virtual Team Collaboration

Unified Communications refers to integrated telephony and collaboration applications.

UCCaaS provides the building blocks for remote teams to collaborate virtually, utilizing Virtual Team Best Practices to maximize their effectiveness while globally distributed.

Connecting Global Teams

Unified Communications for Microsoft Teams

Organizations like Unisys and Deutsche Bank have further enhanced their use of Microsoft Teams by connecting it to telephony networks and devices to enable a full suite of collaboration and communications.
Adopting Teams UC to meet the communication needs of your organization can be met through key capabilities including:

Teams Phone

Microsoft Teams Phone seamlessly integrates with Teams, allowing users to make and receive calls directly within the Teams interface, eliminating the need for separate calling applications.

Teams Rooms

Teams Room is a hardware kit, installed in a meeting room or collaboration space to provide high quality, easy-to-use video conferencing for hybrid meetings.

Contact Center

An advanced application of UC is leveraging the technology platform to build Contact Centers. Connect email, phone, chat, and social media channels to Microsoft Teams for centralized customer interactions.

Industry Insights

An ongoing series of Unified Communications implementation best practices.

Read the UC article series.

How To Configure Microsoft Teams Phone System

By using Teams as your telephone system, you can take advantage of its powerful features, cost savings, and seamless integration with other Microsoft 365 apps.
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Teams Phone Operator Connect Mobile

Use a single SIM-enabled mobile phone number across your company provided mobile, desk phone, and Microsoft Teams.
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How To Use Microsoft 365 Copilot In Teams Phone Calls

Copilot in Teams Phone uses the power of AI to empower you to work more flexibly and intelligently, automating important administrative tasks such as capturing key points, task owners, and next steps.
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Solution Guide

365 Unified

Communications

A detailed introductory guide to Teams UC solutions, covering technology and implementation best practices and vendor capabilities.

Combined with partner services and solutions the suite can be extended to meet the needs of the smallest and largest teaching organizations.

Telco Gateway Integration

Operator Connect enables service providers to offer deeper integration into the Teams platform to enable businesses to directly connect their telecommms providers to Microsoft Teams.

Ai Powered Copilots

AI Copilots are integrated throughout the 365 suite including Teams, where it can enable productivity boosting features like automated meeting notes, smart agendas and real-time transcriptions.

Workflow Apps & Plugins

Through plugins and customizations UC capabilities can be programmed for business process automations, integrating communications into customer and enterprise workflows.

Solutions and Services

Application set up and configuration services, third-party plugins and telephony and conferencing devices.

Support Community

Our user community provides an online collaboration space for peer networking, e-learning and expert support.

Directory

8x8 Phone App for Microsoft Teams
The 8×8 Phone App is a powerful tool that integrates seamlessly with Microsoft Teams, enhancing communication and collaboration within the platform.
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Neat: A Better Way to Meet on Zoom and Microsoft Teams
Neat is a leading provider of innovative devices specifically designed for popular video conferencing platforms like Zoom and Microsoft Teams.
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TenAV
With their expertise in audiovisual technology and their deep understanding of Microsoft Teams, TenAV offers a range of solutions tailored to enhance the Microsoft Teams experience.
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We can support your adoption of Teams Unified Communications.

Unified Communications Solutions

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