365 Contact Center
Unified Communications | Contact Center
Ai-Enhanced Customer Communications
In today's digital age, providing exceptional customer service is crucial for businesses to thrive.
One way to enhance customer interactions and streamline communication is by leveraging Microsoft 365 to build a customer contact center, leveraging it's powerful collaboration platform and new Ai capabilities.
365 offers a suite of powerful tools and features that can help organizations build an efficient and effective contact center that improves communication and enhances customer satisfaction.
Solutions can be achieved through off-the-shelf partner enhancements, or building capabilities in-house. Microsoft Engineer Shervin Shaffie provides a detailed tutorial series on how to build a contact center using the native features of Microsoft Teams.
Aberdeen City Council Streamlines ‘Digital Front Door’ with AI Chatbots
Aberdeen has pioneered the use of 365 and Azure AI to streamline the online citizen contact experience. 'AB-1' handles queries on topics such as refuse collection, school term dates and council tax.
Capabilities
Ai Contact Agents: With sophisticated pre-integrated Copilots for digital and voice channels that drive context-aware, personalized conversations, contact centers can deploy rich self-service experiences.
Integrate Communication Channels: Connect email, phone, chat, and social media channels to Microsoft Teams for centralized customer interactions.
Collaboration: With tools like Microsoft Teams, employees across the world can collaborate in real-time, share information, and resolve customer queries efficiently.
Automate Processes: Utilize Microsoft Power Automate to automate repetitive tasks, such as routing customer inquiries and generating automated responses.
Partners
Partner Directory: Listings of vendors offering 365 Contact Center solutions.
Industry Insights
Tutorials on Building Contact
Centers with Microsoft 365.
Read the 365 Contact Center article series.
