Unified
COMMUNICATIONS
Empowering virtual teams to connect and collaborate
Virtual Work Collaboration
Unified Communications refers to integrated telephony and collaboration applications.
UCCaaS provides the building blocks for remote teams to collaborate virtually, utilizing Virtual Team Best Practices to maximize their effectiveness while globally distributed.
Connecting Global Teams
Unified Communications for Microsoft Teams
Teams Phone
Microsoft Teams Phone seamlessly integrates with Teams, allowing users to make and receive calls directly within the Teams interface, eliminating the need for separate calling applications.
Teams Rooms
Teams Room is a hardware kit, installed in a meeting room or collaboration space to provide high quality, easy-to-use video conferencing for hybrid meetings.
Contact Center
An advanced application of UC is leveraging the technology platform to build Contact Centers. Connect email, phone, chat, and social media channels to Microsoft Teams for centralized customer interactions.
Industry Insights
An ongoing series of Unified Communications implementation best practices.
Read the UC article series.
Solution Guide
365 Unified
Communications
A detailed introductory guide to Teams UC solutions, covering technology and implementation best practices and vendor capabilities.
Combined with partner services and solutions the suite can be extended to meet the needs of the smallest and largest teaching organizations.
Telco Gateway Integration
Operator Connect enables service providers to offer deeper integration into the Teams platform to enable businesses to directly connect their telecommms providers to Microsoft Teams.
Ai Powered Copilots
AI Copilots are integrated throughout the 365 suite including Teams, where it can enable productivity boosting features like automated meeting notes, smart agendas and real-time transcriptions.
Workflow Apps & Plugins
Through plugins and customizations UC capabilities can be programmed for business process automations, integrating communications into customer and enterprise workflows.
Solutions and Services
Application set up and configuration services, third-party plugins and telephony and conferencing devices.
Support Community
Our user community provides an online collaboration space for peer networking, e-learning and expert support.
