Best Practice Community

NHS 365

Transforming Healthcare with Microsoft 365

A strategy for utilizing Microsoft 365 tools like Teams and Copilot to cut admin burdens and improve patient care, transforming the UK health service through secure collaboration and agentic AI.

Blueprint for Agentic AI Social Healthcare Services

The headline theme is Care Connect 365, a blueprint for an AI platform that unites Health and Social Care into a “No Wrong Door” conversational interface.

This refers to a coordinated system where service providers—hospitals, clinics, schools, law enforcement, or community organizations, act as entry points to a single network of care, a synthesized knowledge base of their collective expertise and services, that is easily accessible via an AI chatbot.

Care Chat Agent

A No Wrong Door Chatbot refers to an AI-powered conversational system designed to connect users with the appropriate support services regardless of where they initially access the system.

Central Data Hub

A "single version of the truth" is the foundation for Ai-powered social service transformation, unifying information from across multiple agencies into an intelligent chatbot interface.

The service seeks to maximize the potential of ‘Ai for Social Good’, utilizing super powerful AI technologies to transform social service delivery and enhance inclusion. For example AI chatbots can also act as Loneliness Companions.

Enterprise 365 | Blueprints

NHS 365

Best Practices Solutions Guide

The National Health Service (NHS) stands at a pivotal moment in its digital transformation journey.

With an estate of over 1.3 million staff, thousands of organisations, and one of the largest and most complex technology landscapes in the public sector, the successful adoption of modern cloud productivity and collaboration tools has never been more critical.

NHS 365 defines a best practices blueprint designed to accelerate the safe, effective, and equitable adoption of Microsoft 365 tools across this estate:

Maximizing Feature Functionality

The N365 license provides a superior, integrated, and cost-effective solution for common healthcare workflow scenarios. The "Virtual Visits" application combines Microsoft Bookings with Teams. This provides a secure, end-to-end platform for scheduling, managing, and conducting remote consultations.

AI Powered Productivity

A pilot in 2023 found that Copilot could save "on average 43 minutes per staff member per day". Extrapolated across the NHS, this "could save up to 400,000 hours of staff time per month, time that can be refocused on frontline care.

This report distils lessons learned from early-adopter trusts, the NHS 365 national team, Microsoft public-sector engagements, and comparable health systems worldwide, to provide practical, evidence-based guidance.

Download Report

Solutions Guide

Our Solution Guides combine adoption best practices with vendor tools and solutions to offer an implementation blueprint.

Transformation Practices

How the technology enables new ways of working and improves business processes, and the change management journey required to realize these benefits.

Technology Capabilities

A showcase of the new tools and vendor solutions required for these enhancements, and enterprise design blueprints for their implementation.

Download the presentation. We can create a version tailored for your organization.

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