Bell announced a collaboration with Microsoft to bring new solutions that will help Canadian businesses modernize their communications platforms and better collaborate in the new world of work.
Bell Operator Connect for Microsoft Teams, is now available to Canadian enterprises, enabling them to extend their Teams collaboration capabilities to employees, regardless of their location.
Bell is also advancing its company-wide digital transformation and workforce modernization through cloud collaboration investments with Microsoft. With Bell Calling for Microsoft Teams Phone Mobile, users can expect:
- Reliable mobile calling: Make and receive business calls using a mobile device’s native dialer or the Teams app, all with one mobile number.
- Unified communication: Make and receive business calls from any device, including mobile, laptop, desktop, or tablet, and access all the features of Teams, like status updates, call transfer, voicemail, unified call logs and missed calls, and recording, from any device, no matter the work location.
- Enhanced management: IT administrators can now manage Teams Phone users, both mobile and fixed-line, within the Microsoft 365 Admin Portal, simplifying moves, adds, and changes.
- AI integration: Advanced features like Microsoft 365 Copilot, available as add-ons, add powerful artificial intelligence capabilities, including summarization of live calls.
With Bell Operator Connect, a cloud-based Bell solution that enables business-grade voice calling on Teams, Canadian organizations can now add Bell’s high-quality voice network to Teams without additional phone equipment, hardware, or upfront investment.
By integrating the capabilities of Teams with the reach and reliability of Bell’s network, customers can simplify the management and administration of voice services and access high-quality nationwide voice calling. These capabilities are backed by end-to-end support from Bell’s Microsoft-certified experts with Professional and Managed Services in Teams and Microsoft 365 solutions.
Bell has also selected Microsoft 365 as its cloud collaboration solution as part of the company’s own digital transformation. Bell will adopt the Microsoft 365 collaboration suite—including Teams Premium and Teams Room Pro—to foster greater collaboration and productivity within their own team. This adoption will bring together communications, collaboration, and business processes built on a foundation of security and privacy. These investments will also lay the foundation for Bell to use Microsoft AI solutions.
Expanding its use of Microsoft modern work solutions with its own workforce will also set the stage for Bell’s Professional and Managed Services teams to further enhance customer support through their own transformations to the cloud with the latest Microsoft 365 innovations.
“We’re excited to continue our relationship with Microsoft as we further our transformation journey and modernize our workforce at Bell, while delivering on our purpose to advance how Canadians connect with each other and the world. With Bell Operator Connect, we’re enabling enterprises across Canada to take advantage of our outstanding network through a seamless Microsoft Teams voice solution. We see this as the next step and foundation for future telephony and mobile solutions innovations that we’re excited to bring to market soon for Canadian customers.”
– John Watson, Group President, Business Markets, Customer Experience and AI, Bell
“Microsoft and Bell share a vision of empowering Canadian businesses with enterprise-grade collaboration solutions that are seamless, cost-efficient and enable teams to stay connected, and work effectively from any environment. We are delighted to work with Bell to support Operator Connect and Microsoft 365 in the Canadian market and to support Bell’s internal modernization with our productivity tools. This is just the start of an exciting, shared journey of innovation and collaboration that will shape the future of the workplace in Canada.”
– Chris Barry, President of Microsoft Canada
