One example of how your 365 Intranet Workplace can be customized for specific use cases with additional apps is Yasoon.
Yasoon integrates 365 with Atlassian Jira, so you can extend support and service functionality into your collaboration environment.
Yasoon’s Microsoft 365 for Jira is a single, comprehensive app designed to enhance team-centric work by seamlessly integrating Microsoft 365 tools—Outlook, Microsoft Teams, and To Do—with Jira. This integration creates a unified workflow, reducing the need to switch between platforms and improving collaboration, productivity, and transparency.
By combining these tools into one app, Yasoon’s Microsoft 365 for Jira creates a cohesive environment where teams can work efficiently within their preferred tools while staying connected to Jira’s project management capabilities. Over 12,000 customers globally use this integration to streamline workflows, enhance communication, and drive productivity.
Bring Microsoft tools into your Jira issues >>
Make collaboration more efficient by connecting the tools your team already uses:
- Emails: Work with Outlook emails in Jira. No more copy-pasting between inbox and work item. See all related emails from Outlook right inside Jira. You can read, reply to, and send new emails without leaving Jira, ensuring your communication stays tied to the task. It helps support teams, project managers, and developers track conversations and avoid information loss.
- Microsoft Teams: Start a chat or channel conversation from Jira. Keep all conversations connected to your Jira work items. Start or follow Teams chats and channel threads from within a work item and never lose context again. Turn Jira work items into collaborative spaces by starting Microsoft Teams chats or channel conversations directly from the work item view. This keeps discussions focused and documented right where the work is happening. No need to switch tools or lose context – every message stays linked to the work item.
- Meetings: Schedule Outlook or Teams meetings from Jira. Need to discuss a Jira work item live? Check your team’s availability and schedule meetings directly from Jira. Whether you’re booking a quick Teams call or a full Outlook calendar invite, everything stays connected to the work item for easy reference. With the Microsoft Bookings integration, you can link individual Bookings pages to your Jira Service Management work items. This ensures that any meetings scheduled through Microsoft Bookings are automatically connected to the relevant Jira work item, creating a complete, easy-to-follow record of your service interactions.
- Calendar: Access and manage Outlook calendars in Jira. View and work with your Outlook calendar from within Jira. Check availability, plan your day, or align schedules with your team without toggling between tools. Perfect for time-sensitive work item resolution and efficient planning.
- Microsoft To Do: Keep track of your daily tasks. Convert Jira work items into personal tasks in Microsoft To Do to stay focused on your priorities. This lets you track important work items across your day-to-day workflow without duplicating information or losing track of smaller follow-ups.
- SharePoint: Access and share files in Jira. Link and access SharePoint files directly from your Jira work items. You can view, open, and collaborate on documents without leaving Jira, keeping project materials, requirements, or any data close to the work. It’s ideal for document-heavy communication like ITSM, HR, or legal.
- Automate and secure your workflows. Reduce manual effort by building automation rules that support your service or project management workflows including many actions and triggers combining Microsoft 365 and Jira.
Use Outlook and Teams to manage Jira. Get more done without switching between apps >>
In Outlook: Connect your email inbox with Jira to manage tasks and communication without switching platforms:
- Create Jira work items directly from your Outlook inbox. Whether it is a customer inquiry, support request, or internal task, you can convert any email into a Jira work item while preserving all important information.
- Instantly view linked Jira work items. When you receive an email related to an existing Jira work item, you will immediately see the connection. This helps you understand the context, respond appropriately, and take action without needing to search in Jira.
In Microsoft Teams: Make your team conversations more productive by integrating Jira into your daily communication:
- Search and share Jira work items in chats or channels. Quickly find Jira work items and insert them into Teams messages. Everyone in the conversation can view the details and respond without leaving the Teams environment.
- Create Jira work items from Teams conversations. When a message leads to a new task or bug, you can instantly create a Jira work item from that conversation. This keeps context intact and ensures nothing falls through the cracks.
- Join discussions already linked to Jira work items. Easily follow and contribute to Teams conversations that are already associated with Jira work items. This provides a complete communication trail tied to each item.
- Set up helpdesk tickets and receive JSM notifications in Teams. Use Teams as your hub for service management. Create Jira Service Management tickets directly from Teams via your customer portal and receive instant updates when issues are assigned, updated, or resolved.
- Allow non-Jira users to interact with Jira boards in Teams. Give stakeholders and team members without Jira licenses access to relevant Jira boards directly in Teams. This promotes transparency and encourages broader team involvement.
