Elevate your calls with Copilot in Teams Phone
Microsoft Copilot in Teams Phone is an AI-powered assistant integrated into Microsoft Teams to enhance productivity and efficiency during phone calls.
Copilot in Microsoft Teams Phone brings real-time intelligence to your calls with live summaries, instant Q&A, and seamless handoffs.
Stay focused and let Copilot take care of your notes, get quick answers mid-call, and keep conversations moving.
It supports both Voice over Internet Protocol (VoIP) and Public Switched Telephone Network (PSTN) calls, requiring a Microsoft 365 Copilot license for VoIP and an additional Teams Phone license with a calling plan for PSTN calls. To function, calls must be transcribed or recorded, which can be enabled via the Teams admin center or PowerShell, with notifications or announcements informing participants of transcription or recording.
Key Features
During calls, Copilot provides real-time assistance by summarizing key points, capturing names, dates, and tasks, allowing users to stay fully engaged in the conversation without the burden of manual note-taking. It can clarify complex concepts, suggest follow-up questions, and even offer translations to bridge language gaps, making discussions more effective.
- Real-Time Call Assistance: Copilot provides real-time summarization, capturing key points, names, dates, and tasks during calls, allowing users to focus on the conversation rather than note-taking. It can also clarify concepts, suggest follow-up questions, and provide translations for language barriers.
- Call Transfer Summaries: When transferring a call, Copilot generates a concise AI summary of the conversation, including the caller’s name, reason for the call, actions taken, and suggested next steps, ensuring seamless handoffs to colleagues.
- Post-Call Recaps: Users can access call recaps through the Teams chat or Recap tab to review summaries, action items, and key discussion points. This feature is limited to VoIP calls within the same or trusted organizations.
- In-Call Insights: During calls, Copilot offers insights like summaries and action items, accessible via the Copilot button, which is particularly useful in fast-paced discussions where manual note-taking is impractical.
- Prompt-Based Queries: Users can ask Copilot specific questions about past calls, such as “What questions were asked?” or “Summarize what was said in a less technical way,” provided the call was transcribed or recorded.
The benefits of Copilot in Teams Phone are significant for modern workplaces. By automating note-taking and summarizing critical details, it enables users to focus on the conversation, enhancing communication and reducing distractions. The AI-driven summaries during call transfers minimize miscommunication, ensuring seamless transitions.
Additionally, Copilot’s contextual intelligence, powered by Microsoft Graph and advanced language models, provides tailored insights, making it easier to track decisions and rationales. Users can review recordings, transcripts, and voicemails at their own pace with playback controls and translations, improving accessibility and comprehension.
